Information News Archive
December 2006
Unpackaged Holidays Released
The completed Unpackaged Holidays site goes live, complete with a lauch email to 100,000 clients. Jamber were commissioned to do a reesh of the existing site, with consultancy on the user journey, working in support of Unpackaged's in house development team.
Unpackaged Holidays
New Project for Dorset Auto Spares
We have been commissioned to develop an online shop which will work on exports om the Industry's leading software supplier, MAM. Work will start on this site in the following weeks
November 2006
New work with Merlio Developments
A new project arrives in the form of Merlio Developments, who liked the proposal we put forward in August. Work commences on the first stage of a complete site redesign, this being the creation of a new brand which will be used on site. This will be followed by a web mock and finally a complete site cut in pure CSS layout.
New work with Unpackaged Holidays
Work also starts on Unpackaged Holidays, a part of the Seligo group, who have tasked us with creating a esh new brand and a web mock. We will provide the look and feel for the homepage and the user journey for online purchases of holiday accommodation; with development work being undertaken by Unpackaged in house.
SEO Project with Cretan Ambience
Cretan Ambience approach Jamber to improve their search engine ranking. We are to conduct a Pay per Click campaign, and overhaul the existing site with regards to Search Engine Optimisation.
October 2006
United Co-op Travel
Jamber are delighted to be appointed by the United Co-op as their design partner to carry out a re-design of their Flagship travel site.
Leisure Estates International
Work progresses on LEI's suite of dynamically packaged travel sites, White Mountains, Snow Line, Ski Holidays, Holiday Villas and White Sands, all of which utilise Comtec's Travelink system.
The White Mountains site is now live, with a new intuitive 'build your own holiday' self packaging which places the emphasis on usability. The site will feature two separate user journeys to allow holidays to be sold either as a sum of selected options, or as a discrete package, to accommodate different region's regulations on sales of holidays. The US journey has been completed for this site, while the European part of the journey is in development for the Holiday Villas site, which is still in progress.
White Mountains
The Ski Holidays & Snow Line site redesigns have also been completed and these sites are live. The redesign used original code, with new images and style sheets to create a new look. CSS has also been used for layout where possible.
Snow Line
Ski Holidays
Work continues on the remaining sites, Holiday Villas & White Sands.
Training for Paragon
Training supplied for Paragon staff on content management system to allow staff to update the newly completed Paragon site.
Work completed for Leisure Direction
The new Leisure Direction site goes live, complete with new branding and a new look which has been implemented into the existing code.
Leisure Direction
September 2006
Paragon Training Group - new site launch.
Work is completed on Paragon Training's new site, which has gone live this month. The site includes an extranet functionality with differing levels of access to allow staff to upload and download documents and resources.
Paragon Training Group
August 2006
Harvey World Travel - In store self booking
HWT approach us with an idea for a self-booking service for customers visiting their High Street shops. They decide to use WebSell Pro to deliver the functionality of their booking portal. We in turn customise the look and feel of the API and create an intuitive user journey. This is then soft launched at a single branch but should soon be seen in other selected branches throughout the UK.
Usability Project Testimonials
The Multicom sponsored usability audit carried out in partnership with ABTECH receives great feedback for adding value to the travel industry.
CTT Group Ltd
'We recognise the importance of understanding our customer needs. We are constantly trying to adjust our site to find happy mediums for the visitors who we have taken a lot of trouble to get to our site.
We heard of the offer through ABTECH and this co-insided with us already thinking about doing something like this, but had been put off by the high costs for a small company to take on.
The problems with navigation of the site stood out. The report was what I expected, the detailed session analyse was a bonus and provided allot of useful information. Yes, it has added value and it will add more value to the business as we implement further improvements based on the reports findings.
Unfortunately, some of the things are out of our control but we realise what big issues they are and have approached suppliers to look at them, such as the way holiday pricing information is provided to us.'
Thomas Kempster
Technical Director
CTT Group Ltd.
Travel Editions
I had been thinking of updating our web site for a little while and when I saw the offer of a free Usability Audit it made sense to see how clients used our existing site to learn the tricks for a new site. It was well communicated and easy to register and of course FREE!
The report was very thorough and was better than expected as I was impressed by the use of a range of users to test the site, all of whom were monitored at the time of the testing. It probably hasn't added any value in the short term, as it has made me completely rebuild our site and so has in fact cost a lot of money, but I think the whole process in the long term will add great value to the business.
John Dryden
Director
Travel Editions
CO-OP Travel Ltd
We knew most of the improvements that we needed to be making to the site from our own customer feedback. However, we needed to carry out customer experience research to help us apply best practices for our web site in terms of usability and design. Our site has been improved in terms of how and what we are offering our customers which has ultimately given us higher conversions.
We were in the process of reviewing our site and the report has enabled us to base our changes to the customer experience, such as online booking, as well as changes to the look and feel on hard evidence.
Usability and customer experience is very important to us and we plan to regularly review and change our site with this in mind. Our long term strategy is to become one of the top travel sites in the UK and we understand that listening to our customers is very important in reaching this goal.
Paul Drew
Senior Marketing Consultant - Web Trading
Co-op Travel Limited
web site delivers Success
In November 2003 Symphony Candles Sturminster Newton factory was destroyed by fire leaving owner Chris Redsell to rebuild his business from scratch. Two years on and the company is thriving again, reporting a rapid growth period over the last year with 40% increase in production.
"The boost in our operations is mainly credit to our web site which we had re-designed when our old site didn't generate any leads for us. The new site has been a very effective sales tool since its launch and has put us in touch with some major retail clients" said Chris Redsell, Owner of Symphony Candles.
"We've worked with a local proactive agency called Jamber Design. They have given us a real insight into good web design, search engine optimisation and e-marketing techniques. Our business has grown as a direct result of working with Jamber" explains Redsell.
The new web site which is fully content managed enabled has been designed using CSS (Cascading Style Sheets) controlled pages. These features give both Web site developers and users more control over how pages are displayed, improving Accessibility and Search Engine Optimisation at the same time.
Best Practice Report
The report gives an overview of usability issues that were highlighted by thirty test users during the ABTECH / Jamber Usability Audit Project, which included ten different ABTA travel web sites.
The 'Best Practice Report' is intended to give businesses an understanding of the crucial role a good user experience plays in gaining customers and increasing sales.
Travel Editions
Jamber have been commissioned by Travel Editions to design & develop their travel booking web site.
With live availability checking and online booking, Jamber are the first agency to to start work on this eagerly anticipated travel booking system. Using the new Travelink tours API Jamber are able to rapidly deploy a bespoke solution that fulfills and exceeds Travel Editions expectations.
New GUI for Travelink
Jamber have released the final version of the Travelink back office system
Jamber have recently completed first phase design developments to the Travelink back office system. Used by many top tour operators such as Club 18-30/Thomas Cook, Seligo & Barwell Leisure the system is revered within the industry as a top flight Tour Operator solution.
Jamber Travel Launched
Jamber Travel incorporates many features, such as live Top 10 feeds for City Breaks, live availability checks on Package Holidays and much much more. These features are usually only found on the best of breed travel sites but we've managed to bring this level of complexity to start ups and SME/SMB on a budget.
Jamber was formed in 1997 creating a new media company that embraces the 'New Media' ethos whilst believing in an old fashioned work ethic - "deliver a superior product on time and to budget". With over 7 years experience, specifically within the travel sector we guarantee to meet and exceed you expectations
View the Jamber Travel demonstration siteNew site launched for Neilson
Through consultation, story boards, mock ups & clickable demonstrations we managed to create the new Neilson site, specifically the complex navigation system, in under 3 weeks. Working with the Neilson development team Jamber provided consultancy and creative artwork that was seamlessly implemented into the original CMS system.
Neilson has been organising active holidays for over 25 years. They are passionate about the service they offer and felt that they needed to address some navigational issues on their site.
Showcase travel site released
Jamber has created the "show case" travel site to demonstrate Comtec WebSell Pro at its best. The result is a travel site for 'Package Holidays' which delivers a high standard of functionality and usability to maximise satisfy users and maximise sales.
Another strong product from the Comtec family of travel related products, WebSell Pro is the only solution in the industry that enables agents to sell directly to customers from the web and earn commission on every booking through a unique interface to operators' Viewdata reservations systems.
Site refresh for cityandshow.com
Bringing the consumer the very best prices for hotels and attraction tickets, cityandshow.com are a pure play internet travel company.
Jamber have been contracted to provide ongoing consultation and design services to continuously improve the user experience provided by cityandshow.com .
Artwork created for Hilton International
Hilton International operate over 400 hotels, with some 250 branded Hilton, over 150 under the mid-market Scandic brand, plus 15 luxury Conrad hotels.
Jamber was asked to consult on how to improve the user experience on the international site using creative story boards and page mock ups. Our extensive knowledge of Internet user behaviour in the travel sector coupled with results from our recent Usability Audit Project gives us the capability of adding value and diversity to online business strategies.
Travel firms get web site audit
After careful consideration 10 ABTA member tour operators were nominated to take part in the usability audit project for travel.
The selection criterion was based on the applicant's current web presence where we focused on areas such as search engine placement, look & feel, navigation, site content and structure.
Jamber create GUI for Viewdata PLUS
ViewdataPlus is Comtec's new search-engine style toolbar, providing travel agents with connectivity to tour operators Viewdata technology and, uniquely within the industry, delivering associated digital brochure content - all within an agent's existing web-browser.
Contracted to provide the product with a usable GUI (Graphical User Interface), Jamber were charged with creating the initial concepts, creation of the client side code and testing. The product is still in it's infancy but by using some of the Jamber E-Marketing channels ViewdataPlus will, no doubt, become a travel industry standard just like it's predecessor!
New Comtec site launched, Viewdata PLUS
ViewdataPlus is Comtec's new search-engine style toolbar, providing travel agents with connectivity to tour operators Viewdata technology and, uniquely within the industry, delivering associated digital brochure content - all within an agent's existing web-browser.
To raise awareness for their new product within the travel industry Comtec have released a new web site, www.viewdataplus.com. Aimed at current users of the industry standard Viewdata the role of the new site is to encourage uptake on the new software product.
From creative through to final validation and testing Jamber where at the forefront of developments. Part of our remit was to produce a clear Brand Identity under which all current, and future, products can sit.
Comtec Corporate site goes live
Comtec are responsible for the UK's leading travel selling and agency management systems; EasySell, WebSell and TravelCat. Their booking engine also supports hundreds of travel industry web sites, many of which Jamber have been involved with. Whilst working alongside Jamber on several 3rd party travel sites Comtec came to realise that Jamber could offer cost effective solutions that match perfectly with their development skills.
Bulldog Broadband
In 2004 Bulldog launched the UK's first consumer offering of a combined superfast 4 Mbps broadband and phone services. Bulldog is a pioneer of Local Loop Unbundling (LLU) and was acquired by Cable and Wireless plc in May 2004.
Towards the end of 2004 Jamber won the contract to advise Bulldog on a new look and feel for their web site and to apply this new look to their current pages (1800 plus). Also pivotal in the design and layout of the new primary pages Jamber delivered on time and to budget once again.
Our first project with Cable & Wireless owned Bulldog Broadband. Bulldog came to us to create a .Net forum that would sit within their secure user area. Through the use of .Net features and with close working relationships with internal development team we created the forum, tied into the existing database of users, on time and to budget.
Thomas Cook redesign .COM site
Having controlled the Look & Feel of the Thomas Cook web site for over 2 years we were asked to help identify any problems with the web site. In the middle of 2004 we attended several meetings geared at addressing any issues that could be found on the site. After a Usability Study various points were raised with the old site. Jamber were used as consultants on the initial process of creating solutions to the problems and also implementing these "fixes" immediately onto the current site whilst the new site was developed.
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