Return Policy - LOVE IT Guarantee

If you don't LOVE your Jamber mugs, you can return them without any hassle.

If you are not 100% satisfied with your Jamber product, please contact us so that we can find a way to make it right.

We offer free returns, so if there is nothing that we can do to make it right, then you can return your Jamber mug for a full refund. (Returns must be in the condition you received them in, in the original packaging or safe packaging, and within 365 days [1 year] of date of original purchase). 

(617) 259-7471 hello@jamber.com

Time to ship?

We ship orders Monday - Friday.

- Orders placed before 1 PM ET are shipped out the next business day after the order has been received.

- Orders placed after 1 PM ET are shipped out 2 business days after the order has been received. For example, an order placed on a Monday at 3 PM ET will ship on Wednesday.

- Once your order has been shipped it will be in transit, based on the times below:

US customers (48 contiguous states):

- Shipping times are 3-10 business days, via USPS, FedEx, or UPS

- We ship orders from Connecticut.

- We also now offer 2 Day and Overnight Shipping through FedEx.

US customers (Alaska and Hawaii):

- Shipping times are 5-14 business days, via USPS Priority Mail.

International customers:

- Shipping times are 6-14 days, via USPS, FedEx, or UPS.

Shipping costs?

US Customers:

- FREE SHIPPING on all US orders of $50 or more.

- Standard Shipping of $5.95 for all US orders less than $50.

- Rates vary for 2 Day and Overnight based on the shipping destination.

International customers:

- Shipping is carrier specific.

- Jamber uses USPS, FedEx, and UPS.

International shipping?

Yes!

Shipping is carrier specific. Jamber uses USPS, FedEx, and UPS.

Help! There was a problem with my order!

If you are having any problem at all with your order or the delivery, just call or email us.

We will do everything in our power to make it right as quickly as possible.

(617) 259-7471 hello@jamber.com